Grand Vista HaNoi management will highly appreciate your collaboration in abiding by these rules and regulations, whose aim is to ensure peaceful and safe stay for our Guests.
– No fee is applied for payment made by any card type.
– All Promotional rates are inclusive of 10% tax and 5% service charges.
– Check in: from 14:00;
– Check out: no later than 12:00;
– Early check-in: subject to room availability.
Late check-out policy
– Late check-out is subject to room availability
– 12:00 to 17:00 check-out: 50% room rate surcharge
– After 17:00 check-out: 100% room rate surcharge
Early arrivals and late departures
– If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel
– A valid credit card will be required upon booking;
– For credit card reservations, the same card(s) must be presented upon check in at the respective hotels;
– Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.
– Child under 5-year old: free of charge.
– Child from 5-year old to under 12-year old: surcharge $10/person/room/night.
– Child from 12-year old or extra Adult: surcharge $15/person/room/night.
Cancellation/Amendment Policy. This policy defines how to handle cancellations
– If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
– If cancellation/amendment is made within 72 hours, including reservations made within 72 hours of your arrival, 1st night’s room rate and tax will be charged
– In case of no-show, 100% room rate and tax will be charged.
– Early Bird/Long Stay/Last Min/Package Rates are Non – changeable & Non – refundable